Terms of Service
These Terms of Service apply when you visit or purchase from Nookivo. By using this website or placing an order, you agree to these terms and to the policies linked on our store.
Store information
Nookivo is an online pet-products store based in Toronto, Ontario, Canada. The store is powered by Shopify and serves customers in Canada and the United States where shipping is available at checkout.
Products and information
We aim to present product descriptions, images, prices and availability accurately. Product colours, packaging and minor details can vary due to production updates or screen display. We may correct errors or update product information when necessary.
Orders
An order is subject to product availability, successful payment authorization and shipping availability for the delivery address. We may contact you if additional information is needed to process an order.
Prices and payments
Prices displayed on the store are shown in the currency indicated on the website. Applicable taxes and shipping charges, when required, are shown during checkout before payment. Available payment methods are displayed at checkout.
Shipping
Shipping methods, rates and availability depend on the products in the order and the destination. Review our Shipping & Delivery page and the options shown at checkout before payment.
Returns and refunds
Returns and refunds are handled according to our Returns & Refunds Policy. Contact us before returning an item so we can provide the appropriate instructions.
Product use and pet safety
Follow product instructions and choose items appropriate for your pet’s size and intended use. Supervise pets when using toys, grooming tools and accessories where appropriate, and discontinue use of damaged products.
Third-party services
Our store may use third-party providers for ecommerce, payments, analytics, fulfillment and delivery. Their services may be subject to their own terms and privacy practices.
Intellectual property
Unless otherwise stated, the Nookivo name, site design and original store content may not be copied or used commercially without permission. Product brands and trademarks belong to their respective owners.
Acceptable use
You may not use the website for unlawful activity, attempts to disrupt or compromise the service, fraud, unauthorized access, or infringement of the rights of others.
Privacy
Use of personal information is described in our Privacy Policy. Shopify and other service providers may process information as necessary to operate the store and provide its services.
Changes
We may update these terms as our store, services or legal requirements change. The version displayed on this page is the current version.
Contact
Nookivo is based in Toronto, Ontario, Canada. Questions about these terms or an order can be sent to destek@nookivo.us or by phone at +1 437-998-1534.