How do I place an order?
Choose an available product, select any required options, add it to your cart and continue to secure checkout. Available payment and delivery options are shown before payment.
Do you ship to Canada and the United States?
Nookivo serves customers in Canada and the United States for products that show an available shipping method at checkout. Availability and rates can vary by item and destination.
How do I choose the right size or option?
Review the measurements and option details on the product page. For wearable products, measure your pet before ordering and compare those measurements with the listed sizing information.
How much is shipping?
Shipping rates are calculated for the items in your cart and your delivery destination. Available shipping methods and costs are shown at checkout before payment. See our Shipping & Delivery page for more information.
When will my order arrive?
Any delivery estimate available for your order is shown at checkout or with tracking after shipment. Timing can vary by item, destination, carrier and cross-border processing.
What if my order is damaged or incorrect?
Contact us with your order number and clear photos when applicable. We will review the issue and help with the next steps. See our Returns & Refunds policy for return conditions.
Where is Nookivo based?
Nookivo is based in Toronto, Ontario, Canada. Shipping availability and delivery options for eligible orders are shown at checkout.
How can I contact Nookivo?
Use our contact page, email destek@nookivo.us or call +1 437-998-1534. Please do not include payment-card details.